Returns and Complaints

Returns

You can return products purchased from us within 14 days of receiving your package. To do so, log into your account and use the quick return process.

1. Select Products for Return
   Return all or only selected items from your order. You have 14 days to make the return.

2. Provide Shipment Details
   Verify the information taken from your order and fill in any missing details, such as the shipping method, packaging type, and shipping date.

3. Pack and Send the Package
   Pack the return in the same or different packaging. Hand the package to a courier, drop it off at a parcel locker, or deliver it to a drop-off point. The products will be returned to the store.

You can also send your return to the following address:

Return Address:
MONOPOLKA
Królikarnia 4
80-744 Gdańsk
+48 691 117 737

Please remember to include the receipt and a withdrawal form in the package. You can download the withdrawal form here: [Withdrawal Form]. If you're using a different form, make sure to include your bank account number and clearly fill in your full name. This will speed up the refund process. The withdrawal form can also be sent via email to: monopolkadesign@gmail.com. The 14-day return period is considered met if the email with the form is sent, or the return package is posted, within this time frame. The returned product must be complete (including tags) and show no signs of use. If the product does not meet these requirements, we will have to return it at your expense.

Refunds for returned products will be processed no later than 14 days after we receive the package. The refund method will match the original payment method used for the order. If you made an instant bank transfer, the refund will be processed the same way. In the case of a partial return, shipping costs will not be refunded.

The cost of returning the product to the store is borne by the customer. If the order was paid for but not collected, we will refund the order value minus the return shipping cost.

Complaints

If the product you purchased turns out to be faulty, damaged, or incorrect, we are happy to help resolve the issue. Below is the complaint procedure:

1. Contact us using one of the available methods (contact form, email, or hotline).
   Hotline (Monday to Friday, 8:00 AM – 4:00 PM): +48 691 117 737
   Email: monopolkadesign@gmail.com

2. Provide a detailed description of the issue and include any relevant information and documents, such as the order number, receipt, or invoice.

3. We will respond to your inquiry as soon as possible and provide further instructions on the complaint process.

4. If the complaint is accepted, we will aim to resolve the issue in the most favorable way for you. This may include product replacement, repair, a refund, or another form of compensation.

Complaint Address:
MONOPOLKA
Królikarnia 4
80-744 Gdańsk
+48 691 117 737

You can find the detailed return and complaint policy here. If you have any questions regarding returns or complaints, please contact our customer service team at monopolkadesign@gmail.com. We are here to help and ensure you have the best shopping experience.